Yes. Microsoft 365 Business Premium includes Intune (rebranded as Microsoft Intune in Endpoint Manager). So does E3 and E5. The licence is already paid for. What you’re typically missing is the configuration: Autopilot profiles, compliance policies, Conditional Access rules, app packaging. That’s the work we do.
MDM (Mobile Device Management) means the whole device is enrolled and managed. Good for corporate-owned devices. MAM (Mobile Application Management) means only the apps are managed, typically via app protection policies. MAM-without-enrolment is the right approach for BYOD phones: Outlook and Teams run inside an Intune-managed container, personal data is untouched, and the device never fully enrolls. Most deployments use MDM for corporate devices and MAM for personal ones.
Windows Autopilot is a zero-touch provisioning system. The OEM (Dell, Lenovo, HP, Surface) pre-registers each device’s hardware hash with your Microsoft tenant. When the user signs in at first boot, Windows pulls the Autopilot profile, joins Entra ID, enrolls in Intune, and deploys apps and policies automatically. The user walks away with a fully configured, compliant device without IT ever touching the hardware.
Conditional Access is a policy engine in Entra ID (Azure Active Directory) that controls access to Microsoft 365 apps based on conditions: user identity, device compliance state, network location, app being accessed, and sign-in risk. It’s what lets you say ‘if the device isn’t encrypted and on the minimum OS version, block access to Exchange’ and have it enforced automatically. It’s the feature that makes Intune genuinely powerful rather than just an enrolment tool.
If it’s deployed carelessly, yes. We’ve cleaned this up multiple times: a compliance policy written for Windows accidentally targeting all platforms, locking the IT admin’s Mac out of the Intune console at 2am. The mitigations are: pilot on a test group before touching production, always exclude at least one break-glass account from every Conditional Access policy, and test the MacBook and iPhone before rolling out to the fleet.
Win32 apps (any traditional installer: EXEs, MSIs, MSIXs) via the Intune Management Extension with detection rules, requirement rules, and uninstall scripts. Microsoft Store apps for things like Teams, Edge, Power BI Desktop. Web clip shortcuts pinned to Start. Line-of-business apps from your own repository. App packaging is real work. Detection rules in particular require careful writing. But once it’s done, new devices get everything automatically.
Yes, via the Company Portal app and an MDM profile. FileVault enforcement, OS update policies, app deployment via PKG/DMG, compliance policies. Intune’s Mac support is capable but trails Hexnode for Apple-heavy fleets. If Macs are more than 30% of your estate and you don’t have a compelling reason to stay inside Microsoft’s ecosystem, the
Hexnode comparison is worth reading.
For a 50-seat shop on Business Premium: four to six weeks calendar time, of which two weeks is hands-on engineering. Autopilot profiles, compliance policies, app packaging, Conditional Access rules, pilot, phased rollout. Bigger fleets stretch longer because app packaging volume scales with the number of distinct applications in the environment.